FAQs

Online Store

SHIPPING & RETURNS

Please follow this link to read more about our delivery promise and frequently asked questions.

Please follow this link to read more about our returns policy.

Online Subscriptions

ALL SUBSCRIPTIONS

When starting a tooshies nappy subscription be sure to enter your correct shipping and billing information and activate your account so that you can access your account to edit or check the status of your order at any time.

 

Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email to activate your account.

 

Once you’re in your account, you can update, pause or cancel your subscription. Click here to view our step-by-step guide to do so. Please know that any changes need to be done at least a day before your next billing date.

 

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to info@nicepak.com.au and we can send you a new link to activate your account.

Our subscriptions are automatically billed each month, until you opt-out. You can log into your account and cancel 1 day before your set subscription charge date.

We currently ship within Australia only. Until we can organise a secure and cost effective courier/freight option, we won’t be processing overseas orders.

Yes, your subscription will renew on the anniversary of the original date from placing your first order (note: monthly for Tooshies). You can adjust, pause or cancel your subscription at any time.

 

For example, if your monthly subscription purchase was initially 20th June, your next charge date is set for 20th July.

 

If there is anything you need to change, please log into your account and make updates one day before your next billing charge date.

 

An email reminder is sent out to you 3 days before your next shipment, so be sure to add us to your contacts so we don’t go into the spam/junk inbox.

Each order has a specific tracking number that you will be emailed after your order ships (generally within 3 days of your payment being processed). You will also receive a separate email from Sendle with tracking details that you can view on the Sendle website using your unique Sendle tracking ID.

If you no longer have access to that email, you can request your tracking information by emailing us via info@nicepak.com.au

Log into your subscription and manage this through the account section of our website. Here, you can change the next charge date and adjust your subscription items. If you want to cancel your order before it is charged, we suggest to log into your account and cancel your subscription at least 24 hours before your billing date.

For our step by step guide on how to do this, click here.

You will receive an email 3 days before your card is charged and your order is dispatched. If you need to make any changes to your subscription, please log into your account and make the changes you need at the latest 24 hours before your subscription charge date.

 

NOTE: Any changes or cancellations once the card has been charged will only apply from the next order cycle.

What a wonderful gift idea! The short answer is yes you can, but there are a couple of limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details and enter your own billing details. This way they will receive the reminder emails to change product combination/nappy size and update their details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

TOOSHIES

Select one of our bundles and you will receive 4 packs of your preferred organic bamboo nappy size and four packs of our biodegradable baby wipes and simply proceed to checkout.

If you need more flexibility, we suggest you build your own, for either a nappy only subscription, a wipes only subscription or a mixed sized subscription.

Add in your shipping and billing information and your monthly delivery will take place every month on the anniversary from the date of starting your subscription (i.e. if your first billing date is the 15th of July, your next one will be the 15th of August).

 

All of our Tooshies subscriptions are automatically billed and delivered to your door each month.

You can select from all 6 sizes of tooshies Organic Bamboo eco nappy sizes and our aloe vera & chamomile biodegradable baby wipes.

Please note: our pure water wipes aren’t currently available in subscriptions.

We offer free shipping for purchases over $76, so if your subscription cart is under this threshold, you will incur a $15.00 postage fee.

Yes, log into your subscription account you can change the quantity of nappies packs and wipes that will be delivered to you. However, you cannot adjust the frequency of a tooshies subscription to more or less than a month. This is to ensure that your baby is always in the right size and to make sure you have what you need each month.

 

For our step-by-step guide on updating your subscription, click here.

Unfortunately we’re unable to process exchanges for nappy sizes at this time. We’ve chosen a 1-month subscription frequency to hopefully reduce the risk of this occurring. If you have a couple of packs leftover we encourage you to share them with another mum who can still use them or donate them to charities like St Kilda Mums, The Nappy Collective.

You have the option to log into your account at any time and change your subscription, so you can choose a size up or size down that you need.

tooshies

Nappies

We do need to start by letting you know that Health and Safety regulators in Australia always recommend that nappy products are disposed of in the rubbish. This is because they contain bodily fluids and excrement, so there is a potential health risk involved in composting them.

The short answer to this question is that you can’t put any disposable nappy in the compost – because they all contain components and layers that are made of polypropylene.

Our nappies contain two biodegradable elements, a biodegradable back sheet (the outermost layer of the nappy) and an organic bamboo cellulose core.

They also contain plastic, as this is an essential component in a disposable nappy and it simply wouldn’t perform without it. Knowing how important a well-performing nappy is to parents, we have aimed to reach the perfect balance between a sustainable product and one that won’t compromise on performance.

Through the product development process, it became increasingly important to us to consider the entire lifecycle of a nappy, looking at our environmental footprint during production as well as disposal. The biggest problem with a covered landfill in the developed world is that it doesn’t get any air or light, two essential components of decomposition. By using plant-based bioplastics, viscose and organic bamboo we’re making a conscious effort to use renewable resources with a lower carbon footprint.

We constantly review our entire supply chain to reduce our overall impact on the environment. Our nappies are manufactured in a factory entirely run on solar power and we’ve recently moved our manufacturing closer to Australia to reduce the distance our nappies have to travel to your change table.

We’d love to see the entire life cycle of disposable nappies become more sustainable, and if we can find ways to support those types of initiatives, we will.

Tooshies nappies are made from a combination of materials, some of which are biodegradable.

Where possible we’ve replaced conventional polypropylene (plastic) with a material called PLA – a bio-based plastic that’s made from corn. The absorbent core of the nappy is made with Organic Bamboo Pulp and super absorbent polymers to keep bub feeling dry. The back sheet is 100% biodegradable and made from plant-based material. We use quick-drying technology to keep the parts that touch baby’s skin feeling dry as they wick away moisture quickly. We use spandex in our leg cuffs and around the waist for added flexibility and comfortability. Our cute prints are non-hazardous inks made without lead and heavy metals.

Tooshies nappies have zero nasty ingredients so no lotions, parabens or fragrances meaning that they’re naturally hypoallergenic and soft on sensitive skin.

Most nappy brands have an overlap in the kg suggestions on their sizes, and the overlap is often bigger as the nappy sizes go up. It is actually quite difficult to accurately determine a nappy size by the weight of the baby. Babies (like adults!) come in all shapes and sizes and two 12kg babies can have very different body shapes and fit into different nappy sizes.

 

Nappies are designed to be more absorbent as the sizes get bigger, this is linked to the age of baby though rather than the weight as the nappy needs to hold more liquid. For example, if you have “small” 2 year old, you may find you need to change the nappy more frequently because you’re still in a size traditionally designed for a younger bub – this is also why we sometimes recommend a size up overnight.

 

Our best advice is to just keep an eye on how the nappy is fitting your baby – you will best placed to know when a nappy is starting to feel too small/tight, you can often judge this by how tight the waist and leg bands are. Absorption is also a good indicator if you find the nappy is a little on the tighter side and it’s also leaking more frequently then it’s usually a sign it’s time to go up a size.

 

PICK YOUR SIZE:

 

Size 1 Newborn: 3-5kg Pear

Size 2 Infant: 4-8kg Watermelons

Size 3 Crawler: 6-11kg Whales

Size 4 Toddler: 36 nappies 10-15kg Rainbows

Size 5 Walker: 32 nappies 13-18kg Pot Plants

Size 6 Junior: 30 nappies 16+kg Bees

We don’t currently have a wetness indicator on our nappies as we are yet to find a raw material to do this that we feel comfortable putting in our product. We’re constantly on the lookout for ways to upgrade our products, so watch this space.

Wipes

You can purchase our Aloe Vera & Chamomile wipes in bulk from Coles (4 x 70 pack), Chemist Warehouse (6 x 70 pack), our online store (8 x 70 pack) and on Amazon (16 x 70 pack)

Our Pure Water wipes are also available to purchase in bulk from Chemist Warehouse (6 x 70 pack), our online store (8 x 70 pack) and on Amazon (16 x 70 pack)

At this stage we’ll only be able to offer the 70 pack in larger quantities. This is because our wipes are made from 100% biodegradable cellulose they are more absorbent than traditional poly blend wipes, what does this mean? It means they absorb more liquid and continue to do so over time, and the more wipes we put into a pack the more likely they are to dry out quickly. We are working to find alternative solutions to this, but in the meantime we’ve found that our uniquely textured wipes are so good a “wiping away” the messes on little tooshies that you’ll end up using less wipes per clean than you would with other brands so your pack should last a little longer!

 

Our wipes are made from 100% cellulose and have no poly plastic binders which means they are biodegradable. They have been independently tested and will biodegrade and compost in municipal/industrial facilities according to ASTM D5338 and OECD 311 standards. The biodegradability timeframe is approx. 45 – 60 days.

Please note that these tests are not carried out in home composting systems and for health and safety reasons, we do not recommend composting bodily fluids in home composting systems.

Our wipes are made from 100% plant based cellulose – plant based cellulose is not made from tree wood but rather from “shrubs” – it is the most sustainably grown form of cellulose. Cellulose is 100% biodegradable.
Most conventional wipes on the market are made from a cellulose/polypropelene (plastic) mix, which means they are not biodegradable.

The packaging on our baby wipes is made of plastic because we haven’t found a more suitable material for a wet product. The plastic is recyclable, but unfortunately most recycling facilities in Australia don’t allow “soft” plastic packets of any kind in the recycling bin (as a rule, if you can scrunch it up you can’t put it in the recycling). There are special facilities which recycle soft plastics and many supermarkets now have recycling bins for soft plastics, so check what’s available in your area.

The wipes packaging is a mix of PP (polypropylene) and PE (polyethylene) so it’s fine in RedCycle. As per their website if the plastic “scrunches” you can recycle it. The flip lid is the same material but it’s hard so we’d recommend removing it before disposing in the normal recycling.

You’ve very correctly observed the beautiful fresh aroma as rose geranium oil. You may also be noticing the organic Aloe Vera & Chamomile that are infused in the wipes. Note: this is not a perfume or fragrance and is a natural non-irritant aroma.

Our wipes contain the following ingredients: Aqua, Glycerin (plant based moisturiser), Silver Citrate (gentle preservative), Sodium Citrate (plant based antioxidant), Citric Acid (plant based stabiliser), Glyceryl Caprylate (naturally derived), Aloe Barbadensis Leaf Juice Powder (Organic), Chamomilla Recutita Flower Extract (Organic), Pelargonium Graveolens Flower Oil (Rose Geranium Oil)

There is nothing in the wipes that is harmful to ingest. It is totally fine to use the wipes on faces and hands. Many women actually use the wipes as makeup removers!

We would never recommend flushing any kind of wipe. Even 100% biodegradable wipes do not behave the same way as toilet paper and are one of the main causes of blockages in our sewerage systems.